Union Govt to set up RTI site and call centre

Encouraged by usage of the provisions of the Right to Information Act, the government has decided to set up a stateof-the-art call centre and an interactive website to facilitate easy exchange of information related to the transparency law to citizens.

The project was envisaged after taking insights from a government study which highlighted inconvenience faced by citizens in exercising their rights to information.

According to a department of personnel and training (DoPT) official, RTI call centre and portal project is aimed at improving access for illiterate and rural citizens with the help of information and communication technology.As per the proposal, a selected agency will set up, operate and maintain RTI call centre to facilitate voice calls, SMS and Inter Voice Response System managed calls; develop, provisioning of data centre disaster recovery services and training to government personnel.